Service description
The insured member or any of the insurance parties can submit a complaint against the insurance company electronically without the need to visit the Council office.
This request is completed within 10 working days if the required documents and information are completed
How to use
1- Click the button to access the E-service
2- Search and select the company you wish to file a complaint against
3- Add a username/password or continue as a guest
4- You can file a complaint for you or on behalf of a first degree relative or a group
5- Fill your information as a complaint owner
6- If the benefeciary is someone else, fill the benefeciary info
7- If the benefeciary is a group, fill the info for each person seperately by clicking the Add button
8- If the complaint is related to a previous closed complaint, add the number of the previous complaint
9- Fill the complaint details clearly
10- Upload a scan of supporting Documents ()
11- Review the filled application again. Wrong information can cause request cancellation or delay
12- Press Submit
The insured member or any of the insurance parties can submit a complaint against the insurance company electronically without the need to visit the Council office.
This request is completed within 10 working days if the required documents and information are completed
How to use
1- Click the button to access the E-service
2- Search and select the company you wish to file a complaint against
3- Add a username/password or continue as a guest
4- You can file a complaint for you or on behalf of a first degree relative or a group
5- Fill your information as a complaint owner
6- If the benefeciary is someone else, fill the benefeciary info
7- If the benefeciary is a group, fill the info for each person seperately by clicking the Add button
8- If the complaint is related to a previous closed complaint, add the number of the previous complaint
9- Fill the complaint details clearly
10- Upload a scan of supporting Documents ()
11- Review the filled application again. Wrong information can cause request cancellation or delay
12- Press Submit